FREE Returns and Exchanges
If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Returns must be in the state you received them, and in the original packaging). Full refunds are given as long as a return request is communicated in under 15 days of receiving the order. Free exchanges are given as long as a return request is communicated in under 30 days of receiving the order. Please note that our return policy does not include food bowls, grooming tools, water bottles, and poop scoopers which are final sale due to hygienic reasons.
**All SALE Items are Final Sale and are not eligible for return or exchange**
*Products of a Custom Nature cannot be cancelled after 24 hours of placing the order. Items that are Custom Printed upon Ordering are Not eligible for Return or Exchange unless the Item is Defective.*
*Free Returns within the United States only.*If you choose to return your item(s), shipping fees will not be refunded.*
*Note that all seasonal items are final sale.*
If your return or exchange request is beyond this time frame, please contact us and we’ll be happy to help you.
Easy Return and Exchange Process:
- Contact Us at https://wagwaghappytails.com/pages/contact. If you would like a refund, request a return package that includes instructions and a return shipping label. If you would like to make an exchange, request an exchange package.
- Ship your return
- When we receive your return, it will be processed in under 24 hours. Once it is processed, your full refund will be given. Please note that refunds can take up to 3 business days to be returned to your account. If you're requesting an exchange, the merchandise you requested in your exchange form will be shipped immediately once your return is accepted, granted that they're in stock.
If you have any questions regarding our Shipping and Returns Policy, please contact us.